Privacy Policy

Effective Date: October 25, 2026

Shogun Customs (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit shoguncustoms.com, contact us, purchase products, or request firearm customization services.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Contact information: Name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, customization selections, order history, payment transaction details, and customer communications.
Customization information: Firearm models, requested services, optional serial numbers, project notes, and supporting documents submitted by customers.
Website information: IP addresses, browser information, device details, cookies, and website activity.
Customer account information: Information provided when creating or managing an account.

Please submit sensitive documents only when requested and through the designated submission process.

2. How We Use Your Information

We use personal information to:

Process purchases and customization requests.
Communicate about orders, services, and shipping instructions.
Coordinate firearm customization work and customer-supplied parts.
Respond to questions and customer service requests.
Maintain records and meet applicable legal obligations.
Improve website functionality, performance, and security.
Detect fraud, unauthorized activity, and misuse.

3. Payments and Third-Party Services

Our online storefront operates using BigCommerce and may use third-party payment processors, shipping providers, and other service providers.

Payment information is processed through the applicable checkout and payment services. These providers handle information according to their own privacy and security practices.

We may share information with service providers when reasonably necessary to fulfill orders, operate the website, and provide customer support.

We may also disclose information when required by law or reasonably necessary to protect our legal rights.

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to support shopping carts, customer sessions, website functionality, and security.

Depending on the services enabled on our website, analytics or advertising technologies may also collect information about how visitors interact with the site.

You may manage cookies through your browser settings and any privacy controls available on our website. Disabling certain cookies may affect website functionality.

5. Firearm Customization and Customer Documents

Certain services may require information about customer-owned firearms, customization requests, or supporting documents.

We use this information to evaluate and fulfill requested services and meet applicable business or legal requirements.

Customers should not submit unnecessary sensitive personal information. Information collected for firearm-related services may be subject to additional legal recordkeeping requirements.

6. Data Security and Retention

We use reasonable administrative and technical safeguards intended to protect personal information.

However, no website or electronic transmission method can guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including customer service, transaction records, dispute resolution, security, and applicable legal obligations.

7. Your Privacy Choices

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

To submit a privacy-related request, contact us using the information below.

We may need to verify your request before responding. Certain records may need to be retained to satisfy legal or legitimate business requirements.

You may also unsubscribe from marketing emails using the unsubscribe instructions provided in those communications, where applicable.

8. Children's Privacy

Our website is not directed toward children under 13, and we do not knowingly seek to collect personal information from children under 13.

If you believe a child has provided personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal requirements.

Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions about this Privacy Policy or our handling of personal information, contact:

Shogun Customs

Website: https://shoguncustoms.com

Email: will@shoguncustoms.com